A server was fired from a Kansas City, Missouri-area IHOP after printing a racial slur on a Black customer’s receipt, according to The Kansas City Star.
Maya Thomas, 19, said she noticed the N-word was printed at the top of her receipt as she got her to-go order on April 13.
A representative from IHOP told the Star that the server was also Black.
“The action taken by the server at this restaurant is inexcusable,” IHOP President Darren Rebelez said in an email to The Star. “IHOP and its franchisees do not and will not tolerate racism, bigotry or harassment of any kind.”
Thomas’s mother, who did not want to give her name to the newspaper, said that her daughter did not notice the slur on the receipt until later in the day and called the IHOP to complain.
“The franchisee was made aware on the 13th, an investigation was launched that same day and the server was terminated,” IHOP Spokesperson Stephanie Peterson told The Star. “[The server’s] actions were not acceptable and in direct violation of their policy.”
Her mom said that a few days after the incident, Thomas received a $10 IHOP gift certificate.
“I think that’s really what made her mad,” her mother said. “Of all the things you could call someone, you call them that. And then the way you deal with it is by giving them 10 dollars?”
She said that once she learned that the employee was fired that the breakfast food-chain dealt with the situation appropriately.
“I think they’re handling this well,” she said.
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Teddy is a multimedia journalist who serves as the culture and political writer for EBONY. His work has appeared in NBC's Owned and Operated stations, as well as DNAInfo, which covered local neighborhood news in New York City. He received his Masters in Journalism from the Craig Newmark School of Journalism at CUNY in 2017.